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Terms and Conditions

Terms and Conditions:
By using the ‘the Go Lawn and Garden website, you agree to be bound by the Terms and Conditions set out below.
 
Guarantee:
All products come with warranty of 12 months subject to domestic use. This does not cover general wear and tear or consumables. Go Lawn and Garden will not be liable for any additional costs incurred whilst goods are away for warranty repairs - this includes rental or hire charges for equipment from a third party. Machines modified or adapted by the customer will not be warranted by the manufacturer or Go Lawn and Garden. We shall not be liable for any failure or injury as a result of misuse.
 
Contacting Us:
If you need to contact us, please use Contact Us form on the website, alternatively you can phone us on 01280 840673 please leave us a message if we are unavailable and we will deal with your query as soon as possible.
 
Alternatively you can write to us at:
 
Go Lawn and Garden:
41 Farmers Drive
Brackley
Northants
NN13 6HY
United Kingdom
 
Privacy Policy:
Go Lawn and Garden is committed to protecting the privacy of all our customers and website users. We take great care with the information we obtain. The personal data we collect from you will be used to fulfill your order as requested. By using our website you consent to us collecting and using personal information about you in accordance to the terms set out below:
 
Collection of your Personal Information:
The personal information we collect may include your name, title, company or organisation name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.
 
Use of your Personal Information:
Lawn and Garden do not disclose buyers' information to third parties.  All information held is accessible and used only by Go Lawn and Garden to necessitate order processing and delivery of goods, allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors).
 
The personal information collected on this site will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other Lawn and Garden products and services. If you do not wish us to use your information for these or any other purposes please contact us using the Contact Us form.
 
 
Questions:
If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the Contact Us  form on the website in the first instance, we will acknowledge your complaint within 2 working days and endeavor to resolve your complaint as soon as possible. We will keep you informed throughout the process. This does not affect your statutory rights as a consumer. form.
 
We may occasionally modify this privacy statement. All such changes will be reflected on this web page.
Information is collected through the ordering process and email enquiries, in accordance with the Data Protection Act 1998. We DO NOT HOLD ANY credit card details.
 
Making a Purchase
To purchase from us you must be over 18.
 
Making a purchase is very simple, just browse the store, and add any items that you wish to buy into the shopping cart after you have finished your selection, click on 'Order and you will be asked for the details that we need to be able to complete the order.
 
By submitting your order you are committing to buy the goods
 
We are not obliged to supply the goods to you until we have received payment and confirmed acceptance of your order. You do not own the goods until we receive payment in full
 
All prices are in GB £ sterling and inclusive of VAT at 20 %.
 
All prices and offers are subject to change and availability.
 
Credit/Debit cards:
We accept credit card payments with Visa, Mastercard, Maestro, Switch, Visa Electron and Solo cards through a secure server using PayPal SSL 128-bit encryption. We are not able to accept credit card cheques or American Express. If you would prefer to pay by phone, please call 01280 840673
 
Cheques:
We accept payment by cheque. Please make cheques payable to "Swarmstar Ltd". Please allow 10 working days for cheques to clear; your goods will be dispatched once your cheque has cleared (subject to stock availability).
 
Back Orders:
If your item is not in stock, we are happy to back order for you. We will contact you with the option to cancel your order if you would rather not wait. 
 
Information about Deliveries
Unless stated otherwise*, all of our products ordered online are inclusive of delivery to UK Mainland addresses. The price you see for a product is the price you pay, including VAT.  The following postcodes are excluded from this offer and will incur additional delivery charges.
 
Scottish Highlands and Islands - Certain postcodes IV1-IV40, 1V52, -IV54, IV63, KW1-KW14, PA20-PA40, PH19-PH40, PH60 - May incur additional charges.
Northern Ireland - Will incur and additional delivery charge
Channel Islands and Isle of Man - NOT Delivered to.
 
For these and other addresses we provide a price if you call us before placing your order. Parts that can be sent via Royal Mail will not be subject to any additional postage for UK Mainland):
 
Go Lawn and Garden are a UK based company, and can only deliver goods to residents of the United Kingdom unless we specifically agree to deliver elsewhere BEFORE orders are placed. Customers from outside the UK should not order goods unless they have had agreement from us that we can deliver to your location, please phone before placing an order.
 
*Larger Items requiring pre-delivery assembly e.g. Lawn tractors will be subject to a 100 mile radius from NN13 for free delivery – see individual items for details. Please contact us for delivery charges for other distances prior to ordering.
 
Returns Policy:
If you are unhappy with any aspect of your order, please contact us using the Contact Us form on the website in the first instance, we will acknowledge your complaint within 2 working days and will endeavour to resolve your complaint as soon as possible. we will keep you informed throughout the process.  This does not affect your statutory rights as a consumer. 
 
In accordance with existing UK Distance Selling Regulations, any product excluding pre-assembled items such as lawn tractors may be returned unused and boxed in its original packing within 7 days of delivery for whatever reason. Please note that all return postage charges are non refundable unless the goods are faulty. All returned products will be examined before any refund is issued. We reserve the right to refuse a refund and recover our costs in the event that a product is returned and found to have been misused in any way.
 
Once we have received the goods, we will return your money within 30 days. This does not affect your statutory rights as a consumer.
 
Modification of Terms:
‘Go Lawn and Garden’ reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the ‘Go Lawn and Garden’ website. These terms and conditions will apply to your order once you have received your confirmation e-mail. They will supersede any other terms and conditions in whatever form given. Please print and retain a copy of the Terms and Conditions once you have received your confirmation e-mail.
 
Limitation of Liability:
This liability section applies only to the extent permitted by law.
 
Go Lawn and Garden’ nor any of its partners, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. ‘Go Lawn and Garden’ does not limit its liability for death or personal injury to the extent only that it arises as a result of negligence of ‘Go Lawn and Garden’, its partners, employees or other representatives.
 
Go Lawn and Garden does not accept liability (except as set out below) for any errors or omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services. In the unlikely event that you receive goods which were not as you ordered or which are damaged or defective Go Lawn and Garden shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund you the amount you paid for the goods in question PROVIDED THAT you notify ‘Go Lawn and Garden’ of the problem in writing via the Contact Us form on the website or by post to our mailing address within 10 days of delivery of the goods.
 
 
Go Lawn and Garden’ does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage to property and/or loss from claims of third parties arising out of the use of the ‘Go Lawn and Garden’ website or any products purchased from the ‘Go Lawn and Garden’ website. Go Lawn and Garden will only be liable for direct loss up to a maximum total of the price of the product purchased in respect of any claim.
 
Whilst we have made every effort to ensure that our product descriptions are accurate, descriptions are to be used as a guide only. We do not accept responsibility for accidents or injury which may occur due to errors or omissions on this web site. Always refer to the manufacturer's instructions which come with your goods.
 
Errors relating to pricing and stock quantity will be corrected at the discretion of Go Lawn and Garden.
 
Pictures are for illustrative purposes only.